Privacy Policy

We may collect the following categories of information:

• Account information: name, email address, and billing details you provide when registering or purchasing Compute Credits.
• Usage data: API request logs, routing metadata, latency metrics, and error reports generated when you use the Service.
• Device and connection data: IP address, browser type, operating system, and referring URLs collected automatically via standard web server logs and cookies.
• Communications: messages you send to our support team.

• To provision, operate, and improve the Service;
• To process payments and manage your Compute Credit balance;
• To send transactional emails (receipts, account alerts, security notices);
• To detect, investigate, and prevent fraudulent or abusive activity;
• To comply with applicable legal obligations.

We do not sell your personal information to third parties.

We share your information only in the following limited circumstances:

• Service providers: payment processors, cloud infrastructure providers, and analytics tools that process data on our behalf under confidentiality obligations.
• Legal requirements: when required by law, court order, or to protect the rights and safety of NexusFlow Gateway or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We use essential cookies to maintain your session and remember preferences. We may also use analytics cookies to understand aggregate usage patterns. You can disable non-essential cookies in your browser settings; doing so may affect certain Service features.

We retain account and billing records for as long as your account is active and for a reasonable period thereafter to comply with legal obligations. Usage logs are retained for up to 90 days unless a longer period is required by law.

We implement industry-standard technical and organizational measures — including TLS encryption in transit and access controls at rest — to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to certain uses. To exercise these rights, contact us at the address below. We will respond within the timeframe required by applicable law.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

For privacy-related questions or requests, please contact us at support@shallowseek.top.